Your information, handled with care.

1. Scope and responsibility

This policy applies to personal information received through the Cossmo Tex website, enquiry forms, email, telephone, meetings and other business communication connected with the website.

Cossmo Tex determines how this information is used for its own business activities. We handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and rules brought into force under it. Additional local requirements may apply when we deal with people in other countries.

2. Information we may collect

• Identity and business contact details, including name, role, company, work email, telephone number and country.
• Enquiry details, including garment type, composition, GSM, finish, colour, quantity, delivery market, target date and production requirements.
• Files and references you choose to provide, such as a tech pack, specification sheet, artwork, product image or compliance request.
• Information connected with a factory visit, buyer review, supplier relationship, job application or other direct communication.
• Basic technical records generated by the website host, such as IP address, browser type, device information, requested page, date and time.

We do not ask you to submit payment-card details through this website.

3. How information reaches us

Information may be supplied directly when you complete a form, send an email, call us, visit the factory, attend a meeting, apply for a role or ask for a compliance record. We may also receive professional contact details from a colleague, buyer, supplier, public business source or event where there is a legitimate business reason to contact you.

Limited technical information may be created automatically when the website or its hosting service responds to your browser.

4. Why we use it

• To respond to product, production, export, compliance, careers and general enquiries.
• To review specifications, confirm whether a requirement fits our capabilities and prepare a quotation or production discussion.
• To arrange meetings, factory visits, buyer reviews and access to current compliance records.
• To manage buyer, supplier and professional relationships.
• To assess job applications and communicate about recruitment.
• To maintain website security, prevent misuse, investigate errors and improve how the website works.
• To keep records required for contracts, audits, legal obligations and business administration.

5. Basis for processing

Depending on the context and the law that applies, we process information because you have asked us to take a step, because it is needed for a contract, because you have given valid consent, because the law requires it, or because there is a legitimate business need that does not override your rights.

You may withdraw consent where processing depends on consent. Withdrawal does not affect processing that was lawful before it was withdrawn.

6. When information is shared

We do not sell or rent personal information. We may share only what is reasonably needed with:

• Cossmo Tex employees and authorised teams handling the relevant enquiry or relationship.
• Website hosting, email, information-technology, professional-advisory and other service providers working for us under appropriate obligations.
• Production, logistics, testing, compliance or documentation providers when they are needed to assess or perform a confirmed requirement.
• Regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.
• A successor organisation if the business or relevant assets are reorganised, merged or transferred, subject to applicable safeguards.

7. International transfers

Cossmo Tex operates from India and works with international buyers. Information sent from another country may therefore be processed in India. A service provider may also process information in another country. Where transfer safeguards are required by applicable law, we take reasonable steps to use them.

8. How long we keep it

We retain personal information only for as long as it is reasonably needed for the enquiry, business relationship, recruitment process, contractual record, audit trail, security requirement or legal obligation for which it was collected. When it is no longer needed, we delete it, anonymise it or securely restrict further use as appropriate.

9. How it is protected

We use reasonable administrative, technical and physical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending sensitive or confidential material unless it is necessary and an appropriate route has been agreed.

10. Your choices and rights

Subject to applicable law, you may ask to access, correct, update or erase personal information, withdraw consent, object to or restrict certain uses, nominate another person where the law provides for it, or raise a grievance about how information is handled.

If you are in the European Economic Area, the United Kingdom or another jurisdiction with additional rights, you may also have rights such as data portability and the right to complain to your local data-protection authority. We may need to confirm your identity before completing a request.

11. Cookies, hosting and technical logs

The website may use essential browser storage or similar functions needed for navigation, forms, security and language controls. Its host may also keep limited server logs for delivery, reliability and security. If non-essential analytics, advertising or profiling tools are introduced, the website will provide any notice and choice required by applicable law.

12. Other provisions

Children

This is a business website and is not directed to children. We do not knowingly seek personal information from children through it.

External websites

Links to third-party websites are provided for convenience. Their privacy practices are controlled by their own policies, not this one.

Updates

We may update this policy when our website, processing activities or legal requirements change. The effective date at the top of the page identifies the current version.

13. Privacy questions and grievances

For a privacy request, question or grievance, contact the compliance team and describe the information or interaction concerned. We will review the request and respond in accordance with applicable law.